Refund policy

We have a 14-day return/exchange policy, which means you have 14 days after receiving your item to request an exchange if your item arrives damaged or broken.

To be eligible for an exchange, your item must be in non working or Damaged when you received it, No returns on any Mystery Picked Products. Scoops. Blind Bags, Mystery Gem Bags or any Curated items.

To initiate an Exchange, you can contact us at Support@jaydansgems.com or visit the chat icon on our website. www.jaydansgems.com 

We will send you a return shipping label along with your exchange and instructions on how and where to send your damaged item. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return/exchange questions at Support@jaydansgems.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom or Handmade products (such as special orders or personalized items), and personal care goods (such as beauty products) press-on Nails. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on Customized items, gift cards, or any mystery picked item. Items in mystery orders are chosen by scoops or packs. All surprise items or mystery picks are non- refundable.

Exchanges
The fastest way to ensure your item is replaced is to reach out to the page or email us at Support@jaydansgems.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@jaydansgems.com